Assistant Manager - Guest Relations

Job Overview

Jumeirah Zabeel Saray is seeking an Assistant Manager - Guest Relations to join their team. This role is responsible for overseeing guest relations activities and ensuring exceptional guest experiences.

Company Overview

Jumeirah Zabeel Saray is a luxurious hotel located on the West Crescent of Palm Jumeirah in Dubai, United Arab Emirates. It offers opulent accommodations, world-class dining, and unparalleled service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full time
• Qualifications: No Education Required
• Experience: Not Specified

Key Responsibilities

• Supervise and train guest relations staff.
• Manage guest inquiries, requests, and complaints effectively.
• Ensure seamless check-in and check-out processes.
• Develop and implement strategies to enhance guest satisfaction.
• Collaborate with other hotel departments to coordinate guest services.
• Maintain high standards of service and presentation within the guest relations team.

Requirements

• Proven experience in a guest relations or similar role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Proficiency in hotel management software.
• Ability to work flexible hours, including evenings and weekends.
• A passion for delivering exceptional customer service.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a prestigious five-star hotel.
• Professional development and career advancement within the Jumeirah Group.
• A dynamic and multicultural work environment.
• Experience the luxury and grandeur of Jumeirah Zabeel Saray.