Customer Service Manager

Job Overview

As a Customer Service Manager at middleman-Business, you will be crucial in shaping the customer service experience during our build-phase. You will be responsible for leading and developing a customer-focused team.

Company Overview

middleman-Business, a dynamic company based in Dubai, is looking for a Customer Service Manager to enhance customer satisfaction and drive our customer service strategy.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Not Specified

Key Responsibilities

• Lead and manage the customer service team.
• Develop and implement customer service strategies.
• Handle escalated customer issues effectively.
• Ensure customer satisfaction and retention.
• Train and mentor customer service representatives.

Requirements

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proven experience in customer service management.
• Ability to work in a fast-paced environment.
• Ability to work with CRM systems and other tools.

Benefits

• Opportunities for professional growth.
• Dynamic and innovative work environment.
• Be part of the build phase of a growing company.
• Opportunity to shape customer service strategy.
• Collaborative team environment.