Etihad Water & Electricity (FEWA) Customer Happiness Centres in the UAE
Last updated on January 27th, 2026
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Etihad Water & Electricity (formerly FEWA) operates Customer Happiness Centres across the Northern Emirates, including Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. These centres provide essential electricity and water services such as bill payments, account activation, move-in and move-out requests, meter services, and customer support for residents and businesses.
What Are Etihad Water & Electricity (FEWA) Customer Happiness Centres?
FEWA Customer Happiness Centres are official utility service hubs serving the Northern Emirates. Although many services are now available through the Etihad WE website and app, these centres offer in-person support for documentation, meter issues, bill disputes, and new connection requests.
Services Offered at Etihad WE / FEWA Customer Happiness Centres
1. Electricity & Water Account Services
- New account activation (Move-in)
- Account cancellation (Move-out)
- Account transfer
- Security deposit payments and refunds
2. Billing & Payment Services
- Electricity and water bill payments
- Billing enquiries and corrections
- High-bill investigations
- Consumption analysis
3. Meter Services
- Meter reading issues
- Meter replacement requests
- Meter inspection
4. Technical & Property Services
- New utility connections for homes and buildings
- Load upgrade requests
- Technical approvals for developers
5. Digital & App Support
- Etihad WE app assistance
- Online account setup guidance
- Document upload support
List of FEWA / Etihad Water & Electricity Customer Happiness Centres
Below is a list of major FEWA Customer Happiness Centres across the Northern Emirates.
Etihad WE Centres in Ajman
- Ajman Customer Happiness Centre – Ajman City
- Ajman Industrial Area Service Office
Etihad WE Centres in Umm Al Quwain
- UAQ Customer Happiness Centre – Umm Al Quwain City
Etihad WE Centres in Ras Al Khaimah
- RAK Customer Happiness Centre – Al Nakheel
- Al Rams Service Centre
- Al Dhait Service Office
Etihad WE Centres in Fujairah
- Fujairah Customer Happiness Centre – Fujairah City
- Dibba Fujairah Service Office
Working Hours for Etihad WE / FEWA Customer Happiness Centres
Monday to Thursday: 7:30 AM – 3:00 PM
Friday: 7:30 AM – 12:00 PM
Saturday & Sunday: Closed
Tips for Visiting a FEWA / Etihad WE Customer Happiness Centre
- Bring your Emirates ID for verification
- Carry a tenancy contract or title deed for Move-in services
- Arrive early for billing disputes or technical requests
- Use the Etihad WE app for faster digital services
Frequently Asked Questions
What is a FEWA (Etihad WE) Customer Happiness Centre?
A FEWA Customer Happiness Centre is a utility service hub providing electricity and water support for residents and businesses in the Northern Emirates.
Can I activate my account in person?
Yes, new electricity and water accounts can be activated at any FEWA Customer Happiness Centre.
Does FEWA handle billing issues?
Yes, centres can review bills, adjust errors, and investigate high consumption.
Are FEWA centres open on weekends?
No, FEWA centres operate Monday to Friday, midday only.
Can I file meter complaints in person?
Yes, meter-related inspections, corrections, and replacement requests can be initiated at the centres.
