Assistant Manager, Intermediary Business (Broker Channel)

Job Overview

Daman — The National Insurance Company — is hiring a full-time, on-site Assistant Manager for its Intermediary Business (Broker Channel) in the UAE. You’ll drive broker retention strategies, deepen relationships across the intermediary network, optimize renewals, and coordinate cross-functionally (Underwriting, Claims, Finance) to deliver service excellence and compliant, data-driven growth.

Key Responsibilities

• Manage intermediary portfolios with proactive engagement and relationship management across the UAE.
• Monitor retention KPIs; analyze renewal drivers and recommend data-backed actions.
• Design engagement programs that elevate customer experience and broker loyalty.
• Coordinate with internal teams to ensure timely, smooth processing of intermediary transactions.
• Plan and run intermediary meetings, trainings, and activation initiatives.
• Prepare and present insights, reports, and recommendations to senior management.
• Support contract negotiations, SLAs, and long-term collaboration frameworks.
• Lead data analysis on intermediary performance; identify targeted interventions.
• Enhance CRM and digital tools to streamline touchpoints and retention tracking.
• Embed quality assurance; ensure policy/regulatory compliance and best practices.

Requirements

• Bachelor’s in Business/Finance/Marketing (MBA preferred); certifications such as CII/LIMRA/LOMA advantageous.
• 5–7 years in intermediary business, client retention, sales, or relationship management; 2–3 years in a supervisory role within health insurance/financial services.
• Strong regulatory awareness, stakeholder management, and presentation skills.
• Analytical, customer-centric, and process-improvement mindset; CRM proficiency.

Benefits

• Medical insurance and competitive benefits within a leading UAE insurer.
• High-impact role shaping broker retention and growth initiatives.
• Cross-functional collaboration in a data-driven, quality-focused environment.

Quick Details

• Salary Range: Market Competitive
• Job Sector: Insurance (Health, expanding P&C)
• Job Type: Full-time, On-site
• International Applicant: Not specified
• Qualifications: Bachelor’s/MBA; 5–7 yrs intermediary/retention; 2–3 yrs leadership; CII/LIMRA/LOMA plus
• Job Categories: Broker Management, Retention, Relationship Management, CRM, Compliance, Analytics

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