Assistant Shift Manager - Front Services

Job Overview

Wynn Al Marjan Island is seeking an Assistant Shift Manager - Front Services to join their team in Ras al-Khaimah, United Arab Emirates. This role involves overseeing front services operations to ensure exceptional guest experiences and seamless service delivery.

Company Overview

Wynn Al Marjan Island is a luxury resort located in Ras al-Khaimah, United Arab Emirates. As part of the prestigious Wynn Resorts brand, it is known for its world-class hospitality, entertainment, and opulent accommodations, providing unparalleled guest experiences and setting new standards for luxury in the region.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Diploma / Higher Diploma
Experience: Mid-level experience

Key Responsibilities

Manage and supervise daily front services operations, including valet, concierge, and bell desk.
Ensure high standards of guest service and satisfaction, resolving any issues promptly.
Oversee the scheduling and performance of front services staff.
Train and mentor team members, fostering a positive and productive work environment.
Coordinate with other hotel departments to ensure seamless guest experiences.
Implement and maintain operational procedures and service quality standards.

Requirements

Previous experience in a supervisory or management role within front services in a luxury hotel.
Strong leadership, communication, and interpersonal skills.
Ability to work flexible shifts, including evenings, weekends, and holidays.
Excellent problem-solving and decision-making abilities.
In-depth knowledge of luxury hotel operations and guest service standards.
Proficiency in English; additional language skills are a plus.