AVP & Lead- Collection

Job Overview

First Abu Dhabi Bank (FAB) is seeking an AVP & Lead- Collection to oversee and manage the collections team in Al Ain, Abu Dhabi. This role requires strong leadership, excellent communication skills, and a deep understanding of financial regulations. The Collections AVP will lead a team of collections specialists, ensuring the efficient and effective collection of delinquent accounts.

Company Overview

FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Bachelor’s Degree

Key Responsibilities

Manage a team of collection agents to meet or exceed collection targets.
Oversee daily operations of the collections department.
Develop and implement strategies for effective debt collection.
Ensure compliance with all relevant laws and regulations.
Resolve escalated customer issues and negotiate payment plans.
Analyze collection reports and suggest improvements.

Requirements

Minimum 2 years of experience in collections, financial services, or a relevant field.
Advanced proficiency with computer functions, with MS Office Suite strongly preferred.
Ability to lead or manage 5-10 high-performing front-line representatives.
Exceptional communication skills, including verbal, written, one-on-one, and team.
Knowledge of collection industry regulations.