AVP & Manager, Payment Investigation

Job Overview

First Abu Dhabi Bank (FAB) is seeking an AVP & Manager for Payment Investigation in Abu Dhabi, United Arab Emirates. This role involves monitoring the Investigations Unit’s operations to ensure all complaints and queries are handled correctly and in a timely manner.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, providing a wide range of financial services. Committed to innovation and customer satisfaction, FAB is a great place to grow your career.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree

Key Responsibilities

• Monitor the Investigations Unit’s operations.
• Ensure all complaints and queries are handled correctly.
• Identify opportunities to divert enquiries and complaints from processing staff.
• Support the team to effectively ensure delivery of the function.
• Focus on providing quality and error-free services to customers.

Requirements

• Experience in payment investigation and banking operations.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team.
• Knowledge of banking regulations and compliance.

Benefits

• Opportunities for professional development and career growth.
• Competitive salary and benefits package.
• Work in a collaborative and supportive environment.
• Be part of a leading bank in the UAE.