Business Development - BPO

Job Overview

Achyutam International is seeking a Business Development professional with BPO experience to lead new project acquisition in Dubai. The ideal candidate will build strong client relationships and ensure seamless integration of new accounts.

Company Overview

Achyutam International is a leading recruitment agency specializing in HR and Finance consulting. They provide staffing solutions for companies in Africa, the Middle East, and Asia, focusing on industries such as edible oil, plastics, FMCG, and more.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor's Degree
• Experience: 10+ years

Key Responsibilities

• Lead the acquisition of new BPO projects with fixed billing models.
• Build and maintain strong relationships with potential and existing clients.
• Plan and execute seamless transition and integration of new accounts.
• Manage end-to-end BPO operations, ensuring adherence to SLAs and KPIs.
• Oversee and optimize performance of 500+ seat operations.
• Collaborate with internal teams including HR, Quality, and Training.

Requirements

• Proven experience in BPO project acquisition, especially fixed billing contracts.
• Solid background in managing large-scale operations (500+ seats).
• Strong knowledge of SLA-driven service delivery and workforce management.
• Excellent communication, client negotiation, and stakeholder management skills.
• Ability to scale operations and lead high-performing teams.

Benefits

• Opportunity to lead business development in a growing international consulting firm.
• Work in a dynamic environment with exposure to diverse industries.
• Potential for career advancement within Achyutam International.
• Exposure to both client-facing and back-end BPO operations.
• Collaborative work culture with cross-functional teams.