Captain

Job Overview

Al Ain Rotana is seeking a dedicated Captain to join its hospitality team in Al Ain, Abu Dhabi, UAE. This role involves ensuring excellent guest service and efficient operations within the assigned area, contributing to a memorable experience for all guests.

Company Overview

Al Ain Rotana is a prestigious hotel located in Al Ain, Abu Dhabi Emirate, United Arab Emirates. As part of the renowned Rotana Hotels & Resorts portfolio, it is known for providing luxurious accommodations, exceptional dining, and unparalleled hospitality experiences to its discerning guests.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Relevant experience in hospitality required

Key Responsibilities

• Supervise and train team members to ensure high service standards are consistently met.
• Ensure smooth and efficient operations within the designated service area.
• Handle guest inquiries and resolve complaints promptly and professionally.
• Maintain cleanliness and organization of the service area at all times.
• Collaborate with management to enhance overall guest satisfaction and service quality.
• Adhere to all health, safety, and hygiene regulations and company policies.

Requirements

• Previous experience in a similar supervisory role within the hospitality industry.
• Strong leadership and team management skills with a proven track record.
• Excellent communication and interpersonal abilities to interact with guests and staff.
• Ability to work effectively and remain calm in a fast-paced environment.
• Flexibility to work various shifts, including weekends and public holidays.
• Customer-focused attitude with a passion for delivering exceptional service.

Benefits

• Opportunities for career growth and professional development within Rotana Hotels.
• Work in a dynamic and supportive team environment.
• Competitive salary and benefits package.
• Experience working with a renowned international hotel brand.
• Employee discounts on hotel services and amenities.
• Be part of a prestigious and growing hospitality group.