Conversational Service Manager

Job Overview

Etihad is seeking a dynamic and experienced Conversational Service Manager to join their team in Abu Dhabi, United Arab Emirates. This role is crucial for enhancing customer interactions through innovative conversational service strategies.

Company Overview

Etihad Airways is the second flag carrier airline of the United Arab Emirates and is headquartered in Abu Dhabi. The airline operates more than 1,000 flights per week to 123 destinations in 67 countries, serving as a gateway to the UAE and connecting the world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5+ years in customer service management

Key Responsibilities

• Develop and implement conversational service strategies across multiple channels.
• Manage and lead a team of conversational service specialists.
• Monitor performance metrics and identify areas for improvement.
• Collaborate with cross-functional teams to ensure seamless customer experience.
• Stay updated with the latest trends in conversational AI and customer service technology.
• Ensure adherence to company policies and service standards.

Requirements

• Proven experience as a Conversational Service Manager or similar role.
• Strong understanding of customer service principles and technologies.
• Excellent leadership, communication, and analytical skills.
• Experience with CRM and customer service platforms.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Ability to work effectively in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading global airline.
• Professional development and career growth opportunities.
• Be part of an innovative team shaping the future of customer service.
• Work in a vibrant and multicultural environment in Abu Dhabi.