Coworking Centre Officer

Job Overview

This role will serve as a customer service, brand ambassador and contact point for the Compass coworking centre. They will promote the vision and values of Compass as a space where businesses can thrive, collaborate and engage with like-minded businesses. He/she will provide high quality service to existing and potential clients who visit the centre or contact via other channels (e.g. phone, email). The individual will process requests in a timely, efficient and customer centric manner and drive retention / renewal of non-free zone customers. They will provide service throughout the customer lifecycle from new customer onboarding, welcoming them to the centre, in-life usage of the facility and services and support retention, cross-selling and up-selling of value-added services to clients.

Company Overview

Ras Al Khaimah Economic Zone (RAKEZ) is a leading economic zone in Ras al-Khaimah, United Arab Emirates, offering businesses a thriving environment to grow and collaborate. RAKEZ provides comprehensive support and services to help companies succeed.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma

Key Responsibilities

• Promote the vision and value of compass to potential and existing clients.
• Build relationships with clients who visit the center to drive retention.
• Coordinate, support and manage the execution of networking events and seminars.
• Work with marketing to plan, develop and execute marketing campaigns.
• Conduct tours of Compass to existing and prospective clients and delegations.
• Provide customer service to visitors ensuring a high-quality experience for clients and members.

Requirements

• Diploma or bachelor's degree in business administration or related field is preferred.
• 4-5 years of experience in client support field or similar fields, with proven track record of communicating with customers.
• Fluent in English and Arabic (preferable).
• Strong knowledge and understanding internal & external rules and regulations.
• Strong ability to establish and maintain strong relationships with internal & external customers.

Benefits

• Opportunity to work with a leading economic zone in the UAE.
• Be a part of a collaborative and thriving business environment.
• Contribute to promoting business growth and innovation.
• Develop customer service and relationship management skills.
• Gain experience in event coordination and marketing campaigns.