Customer Care Executive

Job Overview

Noorka Logistics is seeking a friendly and proactive Customer Care Executive to join our team in Dubai. This role is ideal for someone who excels at communication, enjoys assisting clients, and ensures a seamless customer experience across all touchpoints.

Company Overview

Noorka Logistics is a company specializing in transportation, logistics, supply chain, and storage solutions. Based in Dubai, United Arab Emirates, it provides comprehensive services to meet diverse client needs.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Mid-Senior level

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide accurate information about company services, shipment tracking, and delivery schedules.
• Handle customer complaints and resolve issues efficiently, escalating when necessary.
• Maintain and update customer records and databases accurately.
• Coordinate with operations and logistics teams to address customer concerns.
• Assist in booking and scheduling shipments or services for clients.

Requirements

• Previous experience in customer service, preferably in logistics or transportation.
• Strong verbal and written communication skills in English.
• Ability to multitask, prioritize, and work under pressure.
• Proficiency in MS Office and customer management systems.
• Excellent interpersonal and problem-solving skills.
• Professional demeanor with a customer-first attitude.

Benefits

• Opportunity to be the key link between clients and operations.
• Work in a dynamic logistics environment in Dubai.
• Contribute to delivering outstanding service.
• Build strong customer relationships.
• Professional growth within Noorka Logistics.