Customer Relationship Officer

Job Overview

Emirates Islamic seeks a full-time, on-site Customer Relationship Officer (UAE Nationals only) in Dubai to support Priority Banking. You will deliver end-to-end service within TATs, handle queries/requests/complaints, process applications and system requests, and partner closely with the assigned Relationship Manager to elevate customer experience and deepen product adoption.

Key Responsibilities

• Provide end-to-end servicing for Priority Banking clients; ensure walk-in customers at Priority Centers are served promptly.
• Own customer queries, requests, and complaints; aim for First Contact Resolution with full follow-through and escalation when needed.
• Process customer applications and system requests accurately and on time.
• Adhere to bank policies/procedures; report discrepancies to management.
• Support RM portfolio activity and relationship objectives.
• Drive cross-sell so each Priority customer maintains ≥ 5 products with the bank.

Requirements

• UAE National (as per role requirement).
• High School or Bachelor’s degree.
• Relevant experience in a similar customer service/priority banking role preferred.
• Strong communication, service ownership, and problem-solving skills.
• Policy adherence, accuracy, and follow-up discipline.

Benefits

• Competitive salary package with preferential employee banking facilities.
• Work-life balance and wellbeing initiatives.
• World-class learning & career development.
• Generous annual leave and private healthcare.

Quick Details

• Salary Range: Market Competitive
• Job Sector: Banking (Shariah-compliant)
• Job Type: Full-time, On-site
• International Applicant: UAE Nationals only
• Qualifications: High School/Bachelor’s; relevant banking service experience preferred
• Job Categories: Priority Banking, Customer Service, Relationship Support, Complaints Resolution, Cross-sell

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