Customer Service Clerk

Job Overview

A professional services firm operating in the Management Consulting / Business Services sector in the United Arab Emirates is seeking an on-site Customer Service Representative to deliver outstanding client-facing support. The role sits at the front line of client experience—managing inquiries, coordinating internal teams, and ensuring high-quality service delivery across touchpoints in a fast-paced office environment.

Company Overview

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES CO. is a firm specializing in providing management and consultancy services. They focus on delivering high-quality solutions and support to their clients in the UAE.

Quick Details

• Salary Range: AED 3,500.00/mo - AED 4,000.00/mo
• Job Type: Full-time
• Qualifications: High School / Secondary
• Experience: Entry level

Key Responsibilities

• Respond to inbound client inquiries via phone, email, and in-person with prompt, accurate, and courteous service.
• Log, prioritize, and resolve support requests using the company’s ticketing/CRM systems; escalate complex issues to relevant teams.
• Maintain and update client records and service notes to ensure data accuracy and audit readiness.
• Coordinate scheduling and administrative support for consultants, including appointment booking and document handling.
• Monitor service SLAs and contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.
• Support office reception duties as needed, including visitor management and basic office administration.

Requirements

• Proven experience using CRM software and ticketing systems to manage client interactions.
• Strong data entry accuracy and proficiency with Microsoft Excel.
• Comfortable handling high-volume phone and email communications.
• Fluent in English; working knowledge of Arabic preferred for UAE-based client interactions.
• Familiarity with standard office software (Microsoft Office) and front-desk procedures.
• Ability to follow established SLAs and maintain professional composure under pressure.

Benefits

• On-site role with structured shifts and clear career progression pathways within client-facing operations.
• Collaborative, client-centric culture focused on service excellence and process improvement.
• Opportunity to gain exposure to consulting engagements and internal operations across multiple business functions.