Customer Service Representative

Job Overview

This position is responsible for execution of shipments of monthly/yearly planned forecast of Can-Stock and providing a high level of customer satisfaction and services through a close working relation with internal and external stakeholders. Ensuring the shipment and delivery of sales target as per annual plans. Monthly forecast management coordination and support alignment with internal stakeholders. Follow up with customers for POs to support the forecast. Conduct order management (order input, production/inventory control) and analysis of demand, supply, inventory etc.

Company Overview

TXM Solutions is a company specializing in Transportation, Logistics, Supply Chain and Storage and Manufacturing solutions. TXM Solutions is committed to providing excellent customer service and reliable support to its clients.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Bachelor’s Degree
Experience: 3-5 years

Key Responsibilities

Execution of shipments of monthly/yearly planned forecast.
Provide a high level of customer satisfaction and services.
Conduct order management and analysis of demand, supply, inventory.
Handle export documentation, including LC documentation.
Update weekly delivery and shipping schedule to customers.
Prepare monthly reports to customers & MIS reports for management.

Requirements

Bachelor’s degree and above in international business.
Fundamental knowledge of International trading terms and LC documentation.
Good communication and interpersonal skills with various stakeholders.
Proficient in MS Office programs; basic knowledge of ERP working.
Positive mindset and ability to work with Commercial and Technical stakeholders.
Minimum 3-5 years of experience in Commercial, Customer service, Operational or Financial roles.