Customer Service Representative

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Customer Service Representative to provide excellent service by attending to incoming calls and resolving customer complaints. This role involves recommending products, maintaining customer records, and ensuring compliance with bank policies.

Company Overview

First Abu Dhabi Bank is an inclusive environment valuing diverse experiences and perspectives. They combine international experience with deep cultural knowledge and local expertise, offering a supportive team environment with opportunities for growth.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: No Education Required
Experience: Not Applicable

Key Responsibilities

Provide excellent customer service by attending to incoming calls within the quality guidelines.
Handle and resolve customer complaints to customer satisfaction within defined authority limits.
Recommend potential products or services by collecting customer information and analyzing needs.
Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
Maintain customer records by updating customer history through service requests/complaints and Notes.
Attend to special tasks assigned by team leader and Managers.

Requirements

Ensure self-punctuality, adherence of policies & procedures, and discipline to the Centre.
Demonstrate flexibility in adhering to your planned/scheduled shifts.
Maintain confidentiality of the bank’s customers and data.
Contribute to the business by generating new prospects/Leads and upselling products.
Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.