Customer Service Representative - Emiratized Role

Job Overview

Join the #1 bank in the UAE, First Abu Dhabi Bank (FAB), as a Customer Service Representative. This Emiratized role offers the opportunity to serve customers by providing product and service information and resolving issues while maintaining high-quality standards.

Company Overview

First Abu Dhabi Bank (FAB) is a prestigious and leading bank in the UAE, known for its commitment to excellence and innovation. FAB offers a dynamic and challenging work environment where professionals can grow and make a lasting impact on the company and the industry.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: High School
Experience: 0 – 2 years

Key Responsibilities

Provide excellent customer service by attending to incoming calls within quality guidelines.
Handle and resolve customer complaints to customer satisfaction within defined authority limits.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
Contribute to the business by generating new prospects/Leads and upselling FAB products.
Maintain customer records by updating customer history through service requests/complaints and Notes.

Requirements

High School diploma.
0 – 2 years of relevant experience in the banking sector.
Excellent communication skills in English & Arabic.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
Ability to maintain confidentiality of bank customers and data.

Benefits

Opportunity to join the #1 bank in the UAE.
Dynamic and challenging work environment.
Possibility to make a lasting impact on the company and the industry.
Work in a strong team-spirited and friendly environment.
Contribute to providing end-to-end solutions for better customer service experience.