Customer Service Representative (Emiratized Role)

Job Overview

First Abu Dhabi Bank (FAB) is looking for a Customer Service Representative (Emiratized Role) to provide product and service information, resolve issues, and maintain quality standards, ensuring financial and reputational integrity and better customer service experiences.

Company Overview

First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. They seek driven and skilled professionals ready to take on new challenges and make a lasting impact on the company and industry.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: High School
Experience: 0 – 2 years

Key Responsibilities

Provide excellent customer service by attending to incoming calls within quality guidelines.
Handle and resolve customer complaints to customer satisfaction within defined authority limits.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products.
Maintain customer records by updating customer history through service requests/complaints and Notes.