Customer Service Specialist - Food

Job Overview

Al-Futtaim is seeking a Customer Service Specialist with a focus on Food retail to join their team in Dubai, United Arab Emirates. This role is crucial for ensuring excellent customer experiences within the M&S FOOD brand.

Company Overview

Al-Futtaim is a large, progressive, family-owned group with operations in Qatar, UAE, Saudi Arabia and Egypt. The company employs in excess of 40,000 people and is engaged in nine distinct divisions: automotive, retail, finance, real estate, healthcare, education, manufacturing, engineering and services.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full time
• Qualifications: No Education Required
• Experience: Not Specified

Key Responsibilities

• Provide exceptional customer service to all shoppers in the food retail section.
• Address customer inquiries, concerns, and feedback in a professional and timely manner.
• Assist customers with product information, availability, and purchases.
• Maintain a high standard of store presentation and cleanliness.
• Process transactions accurately and efficiently.
• Contribute to achieving sales targets and promoting store loyalty programs.

Requirements

• Proven experience in customer service, preferably within a retail or food environment.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• A passion for customer satisfaction and a friendly demeanor.
• Basic understanding of retail operations and point-of-sale systems.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Opportunity to work with a reputable retail brand, M&S FOOD, within the Al-Futtaim group.
• Competitive salary and benefits package.
• Training and development opportunities.
• A dynamic and fast-paced work environment.
• Be part of a growing team dedicated to customer excellence.