Customer Success Manager

Job Overview

Quorum Software is seeking a Customer Success Manager to manage key customers and ensure a positive experience with Quorum Products and Services. This role involves managing customer health, acquisition, retention, and profitability. The position is based in Dubai, UAE, and follows a hybrid work schedule.

Company Overview

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Master's Degree Preferred
• Experience: Mid-Senior level

Key Responsibilities

• Manage a portfolio of key customers, building strong relationships to ensure a positive experience with Quorum Products and Services.
• Be directly accountable for customer health reporting and act as the primary sponsor for each assigned customer’s journey with Quorum.
• Manage an annual recurring revenue of between $5M-$10M per year with some of the largest and longest-standing customers.
• Support strategies to maximize customer health, acquisition, retention, and profitability.
• Coordinate between numerous internal and customer-facing stakeholders.
• Lead customer action plans and onboarding processes.

Requirements

• Master's Degree or 4-year degree from an accredited university.
• Minimum 5 years of experience in a Customer Service or Account Management-related role.
• Oil and Gas industry experience with familiarity in upstream, midstream, transportation, and measurement.
• Excellent interpersonal skills, able to develop productive relationships with colleagues and customers.
• Strong written, oral communication, and presentation skills.
• Data Analytics competencies.

Benefits

• Opportunities to work in a fast-paced, international, and dynamic environment.
• Be part of a rapidly growing company and industry leader in oil & gas transformation.
• Contribute to helping support strategies to maximize customer health and retention.
• Engage in cross-organizational coordination and CSAT initiatives.
• Work with a diverse team and contribute to a culture of diversity, equity, and inclusion.
• Gain experience with a leading provider of digital technology in the energy sector.