Customer Success Manager

Job Overview

Quorum Software is seeking a Customer Success Manager to manage a portfolio of key customers, building relationships and ensuring a positive experience with Quorum Products and Services. The position is based in Dubai, UAE and offers a hybrid work schedule.

Company Overview

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. They help energy workers with business workflows that optimize profitability and growth, connecting the global energy ecosystem through cloud-first software, data standards, and integration.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Master's Degree or 4-year degree
• Experience: Mid-Senior level

Key Responsibilities

• Manage a portfolio of key customers and build strong relationships.
• Ensure customers have a positive experience with Quorum products and services.
• Be accountable for customer health reporting and act as the sponsor for each customer’s journey.
• Support strategies to maximize customer health, acquisition, retention, and profitability.
• Handle account level relationship management, escalations, and value planning.
• Coordinate between internal and customer facing stakeholders.

Requirements

• Master's Degree or 4-year degree from accredited university.
• Minimum 5 years experience in a Customer Service or Account Management related role.
• Oil and Gas industry experience is preferred.
• Excellent interpersonal, problem-solving, and communication skills.
• Strong time management, organizational skills, and data analytics competencies.

Benefits

• Work in a fast-paced, international, and dynamic environment.
• Opportunity to join a rapidly growing company and industry leader.
• Contribute to the next evolution of energy through innovative software solutions.
• Be part of a company committed to diversity, equity, and inclusion.
• Collaborate with a diverse team of talented individuals.