Customer Success Team Leader

Job Overview

Property Finder is seeking a Customer Success Team Leader in Dubai, UAE. This role is responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. The Team Lead will support their peers to achieve growth targets and develop the overall group.

Company Overview

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. They connect millions of property seekers with thousands of real estate professionals every day, offering a seamless and enriching experience.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Bachelor’s Degree
Experience: 3 to 5 years

Key Responsibilities

Assist in coaching and developing the team through observation meetings.
Drive CSM strategy by improving processes and adding value to sales engagement.
Co-Lead weekly team meetings with the Manager.
Provide weekly reporting updates to ensure goals are exceeded.
Conduct 1:1 meetings with direct reports.
Identify opportunities for client retention and engagement.

Requirements

3 to 5 years of Enterprise customer success experience in a SaaS/Subscription environment.
Excellent verbal and written communication skills.
A good understanding of the real estate industry.
Strong customer service mindset with patience.
Exceptional analytical skills for analyzing client data and suggesting solutions.
Time management and strong organizational skills.