Customer Support Manager – Aerospace

Job Overview

We are looking for a Customer Support Manager (CSM) with a strong Field Representative background to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East. Based full-time in Dubai, on the airline’s premises, you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380), ensuring smooth day-to-day operations and a high level of customer satisfaction.

Company Overview

SEGULA Technologies is a global engineering group with 15,000 employees and 140 locations worldwide. With services driving energy efficiency, climate protection, and decarbonization, SEGULA develops tech industries into new dimensions, supporting OEMs and suppliers with personal engineering services in automotive, software, energy, and life sciences.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Diploma / Higher Diploma
Experience: Mid-Senior level

Key Responsibilities

Manage Customer Support operations on the airline’s site for nacelle and related equipment on the A380 fleet.
Act as the primary point of contact for the customer’s technical, maintenance, and operational teams.
Build, maintain, and develop strong customer relationships at all levels, ensuring satisfaction and trust over the long term.
Provide day-to-day technical advice to the airline’s teams to avoid or reduce operational disruptions.
Coordinate and follow up on maintenance actions and repairs related to the equipment in scope.
Prepare clear and regular reports on activities, issues, risks, and improvement actions.

Requirements

Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering (or equivalent experience).
Solid experience in Aerospace Maintenance (airline, MRO, OEM or similar), ideally on nacelles/engines/structures.
Previous experience as Field Representative, Customer Support Engineer/Manager, In-Service Support or similar, working directly with airline customers.
Good knowledge of wide-body aircraft operations; experience with A380.
Strong customer-facing and communication skills, with the ability to manage expectations in a demanding operational environment.