Desktop Engineer

Job Overview

Vatic Labs is seeking a talented IT Systems Engineer to support incidents, problems, and requests across a broad range of technologies. You will be responsible for answering IT requests via phone, email, live chat, or Slack, and explaining solutions in technical and nontechnical terms. Given our plans for growth, there is a tremendous opportunity for contribution and expansion of your skills in this role.

Company Overview

Vatic Labs is a technology company in the financial services sector. We are dedicated to bringing job seekers and employers together, offering opportunities for professional growth and development. Our team is committed to providing support and resources to help professionals find their next job opportunity or connect with potential employers.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Bachelor’s Degree
Experience: Entry Level

Key Responsibilities

Respond to IT support requests via Slack, email, phone, and in person.
Troubleshoot and resolve issues with laptops, desktops, software, and network connectivity.
Order, receive, image, configure, and deploy laptops and accessories.
Provide basic Wi-Fi and office network troubleshooting.
Assist with employee onboarding and offboarding.
Document issues and solutions clearly and consistently.

Requirements

Earned or will earn a Bachelor's Degree.
3+ years of relevant experience supporting a small team.
Excellent customer service in face-to-face, telephone and electronic interaction with clients.
Good language and communication skills.
Good understanding of computer support and troubleshooting.
Knowledge of Windows 10/11, Mac OSx and Linux Operating System.