Front Desk Receptionist

Job Overview

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Company Overview

TALENTMATE is a platform designed to connect job seekers and employers, offering a range of professional opportunities in IT Services and Consulting. TALENTMATE aims to simplify the process of searching, interviewing, and hiring by providing a comprehensive resource for professionals.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High school certificate or equivalent
• Experience: Entry level

Key Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Keep the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Comply with hotel security, fire regulations and all health and safety legislation.

Requirements

• Previous experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

Benefits

• Opportunity to work with a leading global hospitality company, Hilton.
• Be part of a team dedicated to providing exceptional guest experiences.
• Gain valuable experience in front office operations.
• Work in a supportive and inclusive environment.
• Potential for career growth within Hilton.
• Exposure to international brand standards and practices.