Front Office Assistant Manager

Job Overview

Wynn Al Marjan Island is seeking a motivated Front Office Assistant Manager to oversee daily operations and ensure exceptional guest experiences. You will play a key role in leading the front office team and maintaining high standards of service in Ras al-Khaimah, United Arab Emirates.

Company Overview

Wynn Resorts is a globally recognized luxury resort developer and operator, renowned for its exceptional quality and innovative design. Wynn Al Marjan Island represents the company's first venture in the UAE, promising an unparalleled luxury experience on Al Marjan Island.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Diploma / Higher Diploma
Experience: 3-5 Years

Key Responsibilities

Supervise and manage all front office operations, including check-in, check-out, and guest services.
Lead, train, and motivate the front office team to ensure high performance and guest satisfaction.
Handle guest inquiries, complaints, and requests efficiently and professionally.
Implement and maintain hotel policies and procedures to ensure smooth operations.
Monitor front office performance metrics and identify areas for improvement.
Collaborate with other hotel departments to ensure seamless guest experiences.

Requirements

Proven experience as an Assistant Front Office Manager or in a similar supervisory role in the hospitality industry.
Excellent leadership, communication, and interpersonal skills.
Strong understanding of front office operations and hotel management systems.
Ability to work under pressure and resolve conflicts effectively.
Fluency in English; knowledge of additional languages is a plus.
Diploma or higher in Hospitality Management or a related field.