Front Office Host Receptionist

Job Overview

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Company Overview

TALENTMATE is a platform designed to connect job seekers and employers, providing resources and support for both finding job opportunities and recruiting potential candidates. They aim to simplify the searching, interviewing, and hiring processes.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Entry level

Key Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Comply with hotel security, fire regulations and all health and safety legislation.

Requirements

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Calm, efficient, and organized with great attention to detail.
• Competent level of IT proficiency.

Benefits

• Not specified in the job description.