Front Office Manager

Job Overview

The Dubai EDITION is seeking an experienced Front Office Manager to lead its Front Office operations. This role is crucial in ensuring exceptional guest experiences and maintaining the highest standards of service delivery within the hotel.

Company Overview

The Dubai EDITION, located in the vibrant heart of Downtown Dubai, is a luxury lifestyle hotel by Marriott International. It offers a sophisticated blend of design, style, and personalized service, creating a unique destination for guests.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full time
• Qualifications: Diploma / Higher Diploma
• Experience: 3-5 Years

Key Responsibilities

• Oversee all Front Office operations, including reception, concierge, and guest services.
• Manage and train the Front Office team to deliver outstanding guest service.
• Implement and maintain hotel standards and procedures.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Monitor Front Office performance and implement strategies for improvement.
• Ensure efficient room allocation and guest satisfaction during check-in and check-out.

Requirements

• Proven experience as a Front Office Manager or in a similar senior role in luxury hotels.
• Excellent leadership, communication, and interpersonal skills.
• In-depth knowledge of hotel operations and property management systems.
• Strong problem-solving abilities and a guest-centric approach.
• Ability to work under pressure and manage multiple tasks.
• Fluency in English; knowledge of additional languages is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement within the EDITION brand and Marriott International.
• Work in a dynamic and prestigious hotel environment.
• Comprehensive training and development programs.
• Be part of a passionate and professional team.