Front Office Supervisor

Job Overview

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

Company Overview

TALENTMATE is a platform designed to connect job seekers and employers, offering a comprehensive resource for finding job opportunities and potential candidates in various sectors.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Mid-Senior level

Key Responsibilities

• Supervise the efficient operations of reception including check in/out procedures.
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved.
• Ensure the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.

Requirements

• Previous experience in a customer-focused industry.
• Desire to progress within the Hospitality industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Competent level of IT proficiency.

Benefits

• Opportunities to work within Hilton properties.
• Gain experience in hotel management.
• Exposure to a global hospitality company.
• Potential for career advancement within Hilton.
• Work in a diverse and multicultural environment.
• Develop supervisory and leadership skills.