Guest Relations Manager

Job Overview

Sunset Hospitality Group is seeking an experienced Guest Relations Manager to join their team in Dubai, United Arab Emirates. This role is crucial in ensuring an exceptional guest experience and upholding the brand's reputation for luxury and service excellence.

Company Overview

Sunset Hospitality Group is a dynamic and rapidly growing hospitality company based in Dubai, United Arab Emirates. Known for its innovative concepts in dining, hotels, and lifestyle venues, the group is committed to creating memorable experiences for its guests across a diverse portfolio of luxury brands.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Diploma / Higher Diploma
Experience: Mid-level / 3-5 years experience

Key Responsibilities

Oversee and manage all guest relations activities to ensure high standards.
Ensure a high level of guest satisfaction and effectively handle feedback and complaints.
Train, supervise, and mentor guest relations staff to achieve performance goals.
Develop and implement guest service procedures and policies.
Collaborate with other departments to enhance the overall guest experience.
Maintain positive relationships with guests and resolve issues promptly and professionally.

Requirements

Proven experience as a Guest Relations Manager or similar role in a luxury setting.
Excellent communication and interpersonal skills.
Strong leadership and problem-solving abilities.
Ability to work efficiently in a fast-paced, high-pressure luxury environment.
Proficiency in multiple languages is a significant advantage.
Customer-oriented with a professional and welcoming demeanor.