Guest Services Officer

Job Overview

Join Sofitel Dubai The Palm as a Guest Services Officer and provide exceptional service to guests in a luxurious 5-star beachfront resort. Contribute to a welcoming and relaxing environment, ensuring guest satisfaction.

Company Overview

TALENTMATE is a platform designed to connect job seekers with potential employers, offering a range of resources for searching, interviewing, and hiring. They aim to simplify the job search process by bringing all necessary requisites under one roof.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level / 6 months to 1 year

Key Responsibilities

• Warmly greet and welcome guests, ensuring a smooth check-in process.
• Provide friendly and professional assistance with guest inquiries and requests.
• Manage room assignments, guest accounts, and billing processes accurately.
• Coordinate with other departments to fulfill guest needs and resolve issues.
• Handle reservation modifications, cancellations, and special requests efficiently.
• Maintain up-to-date knowledge of hotel amenities and local attractions.

Requirements

• Diploma in Tourism / Hospitality Management.
• Fresher or minimum 6 months to 1 year of relevant experience.
• Excellent reading, writing, and oral proficiency in English.
• Good communication and customer contact skills.
• Service-oriented with an eye for detail.
• Ability to work effectively and contribute in a team.

Benefits

• Opportunity to work in a luxurious 5-star beachfront resort.
• Contribute to a welcoming and relaxing environment.
• Gain experience in a leading hospitality brand.
• Be part of a diverse and multicultural team.
• Develop skills in guest service and hospitality management.
• Work in a dynamic and rewarding environment.