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    Head of Operations

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    Job Overview

    Flag in the Sand is seeking a Head of Operations to lead and evolve our global operational infrastructure. This role ensures flawless delivery of high-value B2B partnerships, premium travel experiences, and elite events. Based in Dubai, you will transform operational capability and drive efficiency across multiple continents.

    Company Overview

    Flag in the Sand is a world-leading luxury lifestyle, experiential travel, and concierge group, delivering extraordinary access and ultra-premium services to UHNW individuals, corporates, and top luxury travel brands. We power some of the most recognisable names in luxury and experiential travel globally.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelor’s Degree
    • Experience: Mid-Senior level

    Key Responsibilities

    • Design and execute the global operational framework for scale across all business units.
    • Build systems, processes, and governance to ensure consistent, efficient, and high-quality delivery.
    • Oversee complex multi-country fulfilment across luxury travel, events, and concierge requirements.
    • Lead operational delivery for strategic global partners, ensuring SLAs and service expectations are exceeded.
    • Own the CRM and related operational systems, ensuring automation and reporting integrity.
    • Build and lead a high-performance operations team across multiple regions.

    Requirements

    • 8+ years’ experience in senior operations roles within luxury travel or premium service industries.
    • Minimum 3–5 years at Head of Operations or equivalent leadership level.
    • Proven experience scaling an SME into a larger international operation.
    • Deep commercial awareness with a strong understanding of B2B service delivery.
    • Expertise in CRM systems (ideally Zoho) and process automation.
    • Exceptional communication and stakeholder-management skills.

    Benefits

    • Opportunity to influence the architecture of a global operations ecosystem.
    • Play a critical role in transforming Flag in the Sand into a leading B2B provider.
    • Join an organization where excellence is the minimum standard.
    • Work in a fast-growing, internationally expanding luxury travel and lifestyle group.
    • Shape new divisions and integrate new acquisitions.
    • Directly enable unforgettable experiences for elite clientele.
    Qualification
    • Bachelor’s Degree
    Vacancy type
    • Full time
    Salary
    • Market Competitive
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    Company Name

    Flag in the Sand

    Company Address

    Dubai, United Arab Emirates

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