Head of Operations

Job Overview

Flag in the Sand is seeking a Head of Operations to lead and evolve our global operational infrastructure. This role ensures flawless delivery of high-value B2B partnerships, premium travel experiences, and elite events. Based in Dubai, you will transform operational capability and drive efficiency across multiple continents.

Company Overview

Flag in the Sand is a world-leading luxury lifestyle, experiential travel, and concierge group, delivering extraordinary access and ultra-premium services to UHNW individuals, corporates, and top luxury travel brands. We power some of the most recognisable names in luxury and experiential travel globally.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior level

Key Responsibilities

• Design and execute the global operational framework for scale across all business units.
• Build systems, processes, and governance to ensure consistent, efficient, and high-quality delivery.
• Oversee complex multi-country fulfilment across luxury travel, events, and concierge requirements.
• Lead operational delivery for strategic global partners, ensuring SLAs and service expectations are exceeded.
• Own the CRM and related operational systems, ensuring automation and reporting integrity.
• Build and lead a high-performance operations team across multiple regions.

Requirements

• 8+ years’ experience in senior operations roles within luxury travel or premium service industries.
• Minimum 3–5 years at Head of Operations or equivalent leadership level.
• Proven experience scaling an SME into a larger international operation.
• Deep commercial awareness with a strong understanding of B2B service delivery.
• Expertise in CRM systems (ideally Zoho) and process automation.
• Exceptional communication and stakeholder-management skills.

Benefits

• Opportunity to influence the architecture of a global operations ecosystem.
• Play a critical role in transforming Flag in the Sand into a leading B2B provider.
• Join an organization where excellence is the minimum standard.
• Work in a fast-growing, internationally expanding luxury travel and lifestyle group.
• Shape new divisions and integrate new acquisitions.
• Directly enable unforgettable experiences for elite clientele.