Officer, Collection Operations

Job Overview

First Abu Dhabi Bank (FAB) is seeking an Officer, Collection Operations to join their team in Abu Dhabi, UAE. This role involves managing and executing collection activities to ensure the recovery of outstanding debts and maintain portfolio health.

Company Overview

First Abu Dhabi Bank (FAB) is one of the UAE's largest banks and a leading financial institution. Headquartered in Abu Dhabi, FAB offers a wide range of innovative financial products and services to individuals, businesses, and government entities across the region and internationally. Known for its strong commitment to customer service and financial excellence, FAB plays a crucial role in the economic development of the UAE.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Diploma / Higher Diploma
Experience: 1-3 years of experience in collections

Key Responsibilities

Execute collection strategies and procedures to recover outstanding debts.
Communicate with customers to negotiate payment plans and resolve overdue accounts.
Maintain accurate records of all collection activities and customer interactions.
Ensure compliance with internal policies and regulatory requirements.
Identify and report potential risks related to debt recovery.
Collaborate with internal teams to resolve complex collection cases.

Requirements

Diploma or Higher Diploma in Finance, Business Administration, or a related field.
Proven experience in collection operations, preferably within the banking sector.
Strong negotiation and communication skills.
Ability to work under pressure and meet collection targets.
Proficiency in relevant banking software and Microsoft Office Suite.
Excellent problem-solving and analytical abilities.