Officer- Collections (Emiratized Role)

Job Overview

First Abu Dhabi Bank (FAB) is seeking an Officer- Collections (Emiratized Role) in Abu Dhabi, United Arab Emirates. This role involves following up on delinquent accounts, ensuring resolution through communication and negotiation, and adhering to FAB's collections policies and procedures.

Company Overview

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. FAB focuses on creating value for employees, customers, shareholders, and communities through differentiation, agility, and innovation. They seek top talent to help reach goals and advance careers in a dynamic industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 1-2 years of collections experience in UAE

Key Responsibilities

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure detailed review of the case given the long tenure relationship with customers.
• Interact with customers in compliance with CPR to ascertain reasons for delinquency.
• Ensure that individual targets based on both Efficiency and Productivity parameters are met monthly.
• Obtain detailed information about the overdue customers and document it on the collection system.
• Evaluate all viable options post discussion with customers to stem flow to the next overdue status.

Requirements

• Minimum of 1-2 years collections experience in UAE.
• Awareness of the legal options and remedial options.
• Excellent communication skills.
• Basic banking knowledge.
• Strong negotiation skills.
• Good computer skills and dialer experience.

Benefits

• Opportunities to work with the UAE’s largest bank and a leading global financial institution.
• Exposure to a dynamic and innovative work environment.
• Career growth and development opportunities.
• Chance to contribute to the bank's success and community value.
• Be part of a top company in an exciting industry.