Officer- Customer Service (Emiratized Role)

Job Overview

First Abu Dhabi Bank (FAB) is seeking a dedicated Officer- Customer Service (Emiratized Role) to join their team in Al Ain, United Arab Emirates. You will be responsible for sales and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.

Company Overview

First Abu Dhabi Bank (FAB) is the #1 bank in the UAE and one of the most prestigious in the region. They are looking for driven and skilled professionals ready to take on new challenges, making a lasting impact on both the company and the industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 1-2 years preferred

Key Responsibilities

• Achieve sales targets.
• Serve as the primary point of contact for customer inquiries, concerns, and requests.
• Respond to customer queries through various channels, including phone, email, and chat.
• Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary.
• Maintain accurate records of customer interactions and transactions using CRM systems.

Requirements

• Strong verbal and written communication skills in both Arabic and English.
• Excellent problem-solving abilities and attention to detail.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Proficiency in customer service software and CRM systems.
• In-depth knowledge of UAE culture and business practices.
• UAE national status (Emiratization requirement).

Benefits

• Opportunity to work with the #1 bank in the UAE.
• Be part of a prestigious organization.
• Contribute to a lasting impact on the company and industry.
• Work in a positive team environment.
• Participate in ongoing training and development programs.