Operations Manager - TGIF

Job Overview

Americana Restaurants is seeking an experienced Operations Manager for TGIF in Sharjah, United Arab Emirates. This role involves overseeing all daily restaurant operations, ensuring high standards of service, quality, and guest satisfaction. You will be responsible for driving operational excellence and achieving business objectives.

Company Overview

Americana Restaurants is a leading quick-service restaurant (QSR) and casual dining operator in the Middle East, North Africa, and CIS regions. With a vast portfolio of globally recognized brands like TGIF, Hardee's, KFC, Pizza Hut, and Krispy Kreme, Americana Restaurants is committed to delivering exceptional dining experiences and maintaining strong market presence. The company focuses on operational efficiency, customer satisfaction, and continuous growth across its extensive network.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Bachelor’s Degree
Experience: 3+ years of experience in restaurant operations management

Key Responsibilities

Oversee daily operations of the TGIF restaurant, ensuring smooth service delivery.
Manage and mentor staff, including hiring, training, and performance evaluations.
Ensure compliance with all health, safety, and hygiene standards.
Monitor inventory, manage costs, and optimize profitability.
Implement strategies to enhance guest satisfaction and loyalty.
Develop and execute local marketing initiatives to drive sales.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Minimum of 3 years of progressive experience in restaurant operations management, preferably within a casual dining setting.
Strong leadership, communication, and interpersonal skills.
Proven ability to manage budgets, control costs, and drive revenue.
Excellent problem-solving and decision-making abilities.
Flexibility to work evenings, weekends, and holidays as required.