Operations Manager

Job Overview

International Logistics Consulting (ILC) is seeking a results-driven Operations Manager to lead day-to-day logistics operations in Dubai while driving sales growth. The role owns planning, execution, and continuous improvement across transportation, warehousing, and distribution, ensuring on-time delivery, cost control, and exceptional customer service. You will partner closely with clients and internal teams to convert opportunities into revenue, optimize processes, and scale reliable, compliant supply-chain solutions.

Key Responsibilities

• Oversee end-to-end operations: transport planning, fleet/3PL coordination, warehousing, and last-mile distribution.
• Build and manage an operating rhythm (KPIs, dashboards, SLAs, OTIF, cost per shipment) and drive continuous improvement.
• Own customer service excellence—incident resolution, claims handling, and root-cause corrective actions.
• Lead operational budgeting, capacity planning, and vendor performance management.
• Ensure HSE, quality, and regulatory compliance (customs, documentation, trade controls).
• Partner with sales to qualify leads, price services, prepare proposals, and support contract negotiations.
• Onboard new accounts: SOP creation, SLA definition, startup readiness, and cross-functional training.
• Implement best-practice processes and digital tools for tracking, inventory accuracy, and reporting.
• Recruit, mentor, and schedule team members; foster a high-performance culture.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field.
• 5+ years’ experience in logistics/3PL operations with team leadership; GCC experience preferred.
• Proven record improving KPIs (OTIF, cost, damage rate) and scaling operations.
• Working knowledge of WMS/TMS and data tools (Excel, BI dashboards).
• Strong commercial acumen—pricing, proposal support, and customer presentations.
• Excellent stakeholder management, problem-solving, and communication skills.
• Knowledge of regional customs, import/export processes, and HSE standards.

Benefits

• Impactful leadership role in a growing logistics company.
• Performance-linked incentives with exposure to sales and operations P&L.
• Professional development and cross-functional career growth.
• Collaborative, customer-centric culture with modern tools and processes.

Quick Details

• Salary Range: Market Competitive
• Job Sector: Transportation, Logistics & Supply Chain
• Job Type: Full-time, On-site (Dubai)
• International Applicant: Yes (local UAE experience preferred)
• Qualifications: Bachelor’s in Logistics/Business; 5+ years ops leadership; WMS/TMS
• Job Categories: Operations Management, Supply Chain, Warehousing, Transportation, Customer Success, Sales Support

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