Receptionist

Job Overview

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Company Overview

TALENTMATE is a platform designed to connect job seekers and employers. The portal aims to streamline the hiring process by bringing together job requisites under one roof, assisting professionals in finding job opportunities and potential employers.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School / Secondary
• Experience: Entry level

Key Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Comply with hotel security, fire regulations and all health and safety legislation.

Requirements

• Previous experience in a customer-focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Competent level of IT proficiency.

Benefits

• Opportunities to work within the hospitality sector.
• Experience with a global hotel brand, Curio Collection by Hilton.
• Potential for growth within TALENTMATE's network.
• Exposure to diverse tasks within guest services and front office operations.
• Engaging and inclusive work environment.
• Develop customer service and administrative skills.