Reservations Agent

Job Overview

Marriott International is seeking a Reservations Agent at W Abu Dhabi - Yas Island. This role involves processing reservation requests, changes, and cancellations, ensuring guest needs are met and revenue is maximized.

Company Overview

Marriott International is a leading global hospitality company dedicated to providing exceptional experiences. W Hotels, part of Marriott, is known for reinventing luxury norms and fostering a culture of innovation and service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High school diploma or G.E.D. equivalent.
• Experience: Entry level / No experience required

Key Responsibilities

• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types.
• Explain guarantee, special rates, and cancellation policies to callers.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Follow proper escalation procedures when addressing guest concerns.

Requirements

• High school diploma or G.E.D. equivalent.
• Ability to speak using clear and professional language.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Ability to move, lift, carry, push, and pull objects weighing less than or equal to 10 pounds.
• Ability to perform other reasonable job duties as requested by Supervisors.

Benefits

• Opportunities for professional development and career growth within Marriott International.
• Work in a collaborative and supportive global team environment.
• Gain valuable hospitality experience in a leading international hotel brand.
• Access to employee discounts and other Marriott benefits.
• Engaging and inclusive work culture.
• Experience Marriott's global brand excellence.