Retail Operations Director

Job Overview

Khidmah is seeking a Retail Operations Director to lead and execute retail strategies, ensuring consistent service quality and operational excellence across all store locations in Abu Dhabi, United Arab Emirates. This role involves strategic leadership, operational management, and continuous improvement to drive performance and customer satisfaction.

Company Overview

Khidmah is a leading provider of integrated facilities management solutions in the UAE, delivering a wide range of services to enhance the value and sustainability of properties and infrastructure. With a commitment to excellence and innovation, Khidmah provides comprehensive solutions tailored to meet the diverse needs of its clients.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Bachelor’s Degree
Experience: 10+ years

Key Responsibilities

Develop and execute retail operations strategies aligned with corporate objectives.
Oversee daily retail operations to ensure consistent service quality and brand standards.
Monitor store KPIs, sales performance, and customer satisfaction levels.
Manage the retail operations budget and implement cost-control measures.
Lead and develop area managers, store managers, and retail operations teams.
Ensure compliance with retail policies, HSE requirements, and regulatory standards.

Requirements

Bachelor’s degree in business administration, Retail Management, or a related field.
MBA or similar postgraduate qualification is preferred.
10+ years of experience in retail operations or multi-store management.
At least 5 years in a senior retail operations leadership role.
Strong ability to set direction, lead multi-site teams, and drive operational performance.
Expertise in streamlining processes, enforcing SOPs, and maintaining high service and quality standards.