Senior Manager - Butler Services

Job Overview

Wynn Al Marjan Island is seeking an experienced Senior Manager - Butler Services to lead and elevate their luxury guest experience in Ras Al Khaimah, United Arab Emirates. This pivotal role involves managing a team of butlers and ensuring impeccable personalized service for VIP guests and high-profile residents.

Company Overview

Wynn Al Marjan Island is an upcoming ultra-luxury integrated resort in Ras Al Khaimah, United Arab Emirates. As part of the prestigious Wynn Resorts brand, it is set to redefine luxury hospitality in the region, offering world-class accommodations, exquisite dining, entertainment, and unparalleled guest services.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor's Degree
• Experience: 7+ Years in Luxury Hospitality

Key Responsibilities

• Lead, mentor, and manage a team of highly skilled butlers, fostering a culture of excellence.
• Oversee the delivery of personalized and impeccable guest services to VIPs and high-profile guests.
• Develop and implement innovative service standards and operational procedures for the butler department.
• Ensure seamless coordination with other departments to anticipate and fulfill guest needs and preferences.
• Handle guest feedback and resolve issues promptly to maintain exceptional service quality and guest satisfaction.
• Conduct performance reviews, provide ongoing training, and foster professional development for the butler team.

Requirements

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 7 years of experience in luxury hotel operations, with at least 3 years in a management role overseeing butler or concierge services.
• Exceptional leadership, communication, and interpersonal skills, with a focus on service excellence.
• Profound understanding of 5-star luxury hospitality standards and discerning guest expectations.
• Ability to work in a fast-paced, demanding, and dynamic luxury environment.
• Proficiency in English is essential; additional languages (e.g., Arabic, Russian, Mandarin) are highly advantageous.

Benefits

• Opportunity to be part of the prestigious pre-opening team for a landmark luxury resort.
• Competitive salary and a comprehensive benefits package commensurate with experience.
• Work in a world-renowned international hospitality brand with immense growth potential.
• Extensive professional development and career advancement opportunities.
• Dynamic, inclusive, and multicultural work environment at the forefront of luxury hospitality.
• Be a key contributor to establishing new benchmarks in bespoke guest services.