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    Senior Manager - Butler Services

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    Job Overview

    Wynn Al Marjan Island is seeking an experienced Senior Manager - Butler Services to lead and elevate their luxury guest experience in Ras Al Khaimah, United Arab Emirates. This pivotal role involves managing a team of butlers and ensuring impeccable personalized service for VIP guests and high-profile residents.

    Company Overview

    Wynn Al Marjan Island is an upcoming ultra-luxury integrated resort in Ras Al Khaimah, United Arab Emirates. As part of the prestigious Wynn Resorts brand, it is set to redefine luxury hospitality in the region, offering world-class accommodations, exquisite dining, entertainment, and unparalleled guest services.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Bachelor's Degree
    • Experience: 7+ Years in Luxury Hospitality

    Key Responsibilities

    • Lead, mentor, and manage a team of highly skilled butlers, fostering a culture of excellence.
    • Oversee the delivery of personalized and impeccable guest services to VIPs and high-profile guests.
    • Develop and implement innovative service standards and operational procedures for the butler department.
    • Ensure seamless coordination with other departments to anticipate and fulfill guest needs and preferences.
    • Handle guest feedback and resolve issues promptly to maintain exceptional service quality and guest satisfaction.
    • Conduct performance reviews, provide ongoing training, and foster professional development for the butler team.

    Requirements

    • Bachelor's degree in Hospitality Management or a related field.
    • Minimum of 7 years of experience in luxury hotel operations, with at least 3 years in a management role overseeing butler or concierge services.
    • Exceptional leadership, communication, and interpersonal skills, with a focus on service excellence.
    • Profound understanding of 5-star luxury hospitality standards and discerning guest expectations.
    • Ability to work in a fast-paced, demanding, and dynamic luxury environment.
    • Proficiency in English is essential; additional languages (e.g., Arabic, Russian, Mandarin) are highly advantageous.

    Benefits

    • Opportunity to be part of the prestigious pre-opening team for a landmark luxury resort.
    • Competitive salary and a comprehensive benefits package commensurate with experience.
    • Work in a world-renowned international hospitality brand with immense growth potential.
    • Extensive professional development and career advancement opportunities.
    • Dynamic, inclusive, and multicultural work environment at the forefront of luxury hospitality.
    • Be a key contributor to establishing new benchmarks in bespoke guest services.
    Qualification
    • Bachelor’s Degree
    Vacancy type
    • Full time
    Salary
    • Market Competitive
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    Company Name

    Wynn Al Marjan Island

    Company Address

    Ras al-Khaimah, United Arab Emirates

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