Senior Officer, CCB & IB Reference Data Group

Job Overview

First Abu Dhabi Bank (FAB) is seeking a Senior Officer to join the CCB & IB Reference Data Group in Abu Dhabi, United Arab Emirates. This role involves assisting in providing a high-quality service desk and ensuring timely resolution of complaints.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services and products. With a strong presence in the region, FAB is committed to providing exceptional customer service and innovative banking solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma

Key Responsibilities

• Assist in providing a high-quality service desk.
• Initiate quick resolution of complaints.
• Provide full support services to stakeholders.
• Resolve issues to avoid escalations.
• Ensure all complaints and logs are resolved within standard timing.
• Follow up with pending cases.

Requirements

• Experience in a service desk environment.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Knowledge of banking operations and reference data.

Benefits

• Opportunities for professional development and career growth.
• Competitive salary and benefits package.
• Work in a dynamic and supportive team environment.
• Exposure to a wide range of banking operations.