Senior Officer, Complaints Management

Job Overview

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. First Abu Dhabi Bank (FAB) is seeking a Senior Officer for Complaints Management. This role offers the opportunity to create value for employees, customers, shareholders, and communities through differentiation, agility, and innovation. Be ready to make your mark in a top company within an exciting & dynamic industry.

Company Overview

First Abu Dhabi Bank (FAB) is the UAE’s largest bank and one of the world’s largest and safest financial institutions. FAB focuses on creating value for its employees, customers, shareholders, and communities. The bank aims to grow through differentiation, agility, and innovation, fostering a collaborative and dynamic work environment.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree

Key Responsibilities

• Manage and resolve customer complaints efficiently and effectively.
• Ensure compliance with regulatory requirements and internal policies.
• Identify trends and provide recommendations for process improvements.
• Maintain accurate records of complaints and resolutions.
• Collaborate with various departments to address and resolve issues.

Requirements

• Proven experience in complaints management within the banking sector.
• Strong understanding of banking regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to analyze and resolve complex issues.
• Bachelor’s degree in a relevant field.

Benefits

• Opportunities for professional development and career growth.
• Competitive salary and benefits package.
• Work in a dynamic and collaborative environment.
• Be part of a leading financial institution in the UAE.
• Contribute to improving customer satisfaction and loyalty.