Senior Officer, Complaints Management

Job Overview

The Senior Officer, Complaints Management position at First Abu Dhabi Bank (FAB) in Abu Dhabi requires managing and resolving customer complaints effectively and efficiently, ensuring compliance with regulatory requirements and enhancing customer satisfaction.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services and products. FAB is committed to providing excellent customer service and maintaining high standards of compliance and ethical conduct.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree

Key Responsibilities

• Receive, investigate, and resolve customer complaints in a timely and professional manner.
• Ensure compliance with regulatory requirements and internal policies related to complaints handling.
• Identify trends and patterns in customer complaints to improve service quality.
• Maintain accurate records of all complaints and resolutions.
• Escalate complex or high-priority complaints to the appropriate departments.

Requirements

• Bachelor’s degree in a relevant field.
• Proven experience in complaints management or customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Knowledge of banking regulations and compliance standards.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Work in a dynamic and supportive environment.
• Be part of a leading bank in the UAE.
• Contribute to enhancing customer satisfaction.