Senior Officer, Complaints Management

Job Overview

Senior Officer, Complaints Management position at First Abu Dhabi Bank (FAB) in the United Arab Emirates. This role involves managing and resolving customer complaints effectively and efficiently, ensuring compliance with regulatory requirements and enhancing customer satisfaction.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services to individuals, businesses, and institutions. With a strong presence in the region and a commitment to innovation and customer service, FAB is a trusted financial partner.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor's Degree
• Experience: Mid-Senior Level

Key Responsibilities

• Manage and resolve customer complaints in a timely and effective manner.
• Ensure compliance with regulatory requirements and internal policies.
• Identify trends and patterns in complaints to improve service quality.
• Communicate with customers to provide updates and explanations.
• Collaborate with other departments to address underlying issues.

Requirements

• Bachelor's degree in a related field.
• Experience in complaints management or customer service.
• Strong communication and interpersonal skills.
• Ability to analyze data and identify trends.
• Knowledge of relevant regulations and policies.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Work in a dynamic and challenging environment.
• Be part of a leading financial institution.
• Collaborative and supportive team.