Senior Officer, Complaints Management

Job Overview

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. First Abu Dhabi Bank (FAB) is seeking a Senior Officer in Complaints Management. Focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. Be ready to make your mark in a top company, in an exciting & dynamic industry.

Company Overview

First Abu Dhabi Bank (FAB) is the UAE's largest bank and one of the world's safest financial institutions. FAB focuses on creating value for employees, customers, shareholders, and communities through differentiation, agility, and innovation.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-Senior level

Key Responsibilities

• Manage and resolve customer complaints in a timely and effective manner.
• Ensure compliance with regulatory requirements and internal policies.
• Identify and escalate systemic issues to prevent future complaints.
• Maintain accurate records of all complaints and resolutions.
• Collaborate with other departments to improve customer service.
• Provide regular reports on complaint trends and resolution rates.

Requirements

• Proven experience in complaints management or customer service.
• Strong knowledge of banking regulations and compliance standards.
• Excellent communication and interpersonal skills.
• Ability to analyze data and identify trends.
• Strong problem-solving and decision-making abilities.
• Bachelor's degree in a relevant field.

Benefits

• Opportunities for professional development and career growth.
• Comprehensive health and wellness benefits.
• Competitive salary and performance-based bonuses.
• Work in a dynamic and supportive environment.
• Be part of a leading financial institution in the UAE.
• Contribute to a culture of excellence and innovation.