Senior Officer, Complaints Management

Job Overview

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

Company Overview

First Abu Dhabi Bank (FAB) is the UAE's largest bank and one of the world's safest financial institutions. FAB focuses on creating value for its employees, customers, shareholders, and communities through differentiation, agility, and innovation. FAB is committed to attracting top talent and fostering an environment where employee success is prioritized.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree

Key Responsibilities

• Manage and resolve customer complaints efficiently and effectively.
• Ensure compliance with regulatory requirements and internal policies.
• Identify trends and root causes of complaints to improve service quality.
• Maintain accurate records of complaint investigations and resolutions.
• Collaborate with other departments to address systemic issues.

Requirements

• Proven experience in complaints management or customer service in banking.
• Strong understanding of banking regulations and compliance standards.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational and time management skills.

Benefits

• Opportunities for professional development and career growth.
• Competitive salary and benefits package.
• Work in a dynamic and supportive environment.
• Be part of a leading financial institution in the UAE.