Senior Officer- Contact Centre - Customer Care Unit

Job Overview

We are seeking a Senior Officer for our Contact Centre Customer Care Unit at First Abu Dhabi Bank (FAB) in Abu Dhabi, United Arab Emirates. This role is crucial in ensuring excellent customer service and efficient contact center operations.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services to individuals and businesses. FAB is committed to providing exceptional customer service and innovative banking solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Experienced professional

Key Responsibilities

• Manage and resolve customer inquiries and complaints efficiently.
• Ensure adherence to quality standards and service protocols.
• Provide guidance and support to junior team members.
• Monitor contact center performance and identify areas for improvement.
• Contribute to the development and implementation of customer service strategies.

Requirements

• Proven experience in a contact center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Bachelor's degree in a relevant field.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Work in a supportive and collaborative team environment.
• Access to training and development programs.
• Exposure to a wide range of banking operations.