Senior Specialist - Case Management

Job Overview

The Central Bank of the UAE (CBUAE) is seeking a Senior Specialist – Case Management to join its newly established Anti-Fraud Operations Center (CAFOC). You will lead end-to-end case handling for reported fraud incidents across licensed financial institutions, ensuring robust documentation, coordinated stakeholder engagement, and timely, compliant resolution. The role requires sharp analytical judgment, bilingual communication (Arabic/English), and a public-service mindset to strengthen financial integrity and consumer protection nationwide.

Key Responsibilities

• Receive, triage, and assess fraud incident reports; determine severity, impact, and prioritization.
• Plan and execute investigations; gather evidence, conduct interviews, and maintain chain-of-custody records.
• Coordinate with LFIs, internal teams, and regulators to drive case progression and resolution.
• Maintain accurate case files, logs, and dashboards; prepare management briefs and closure summaries.
• Identify control gaps and propose preventive measures and process enhancements for CAFOC.
• Support audit/readiness reviews and contribute to training, tools, and SOP improvements.

Requirements

• Bachelor’s degree in Finance, Risk Management, Business Administration, or related field.
• 3–5 years’ experience in fraud case management, investigations, or financial crime analysis.
• Professional certification (e.g., CFE) preferred.
• Fluency in Arabic and English with strong report-writing skills.
• UAE Family Book (required); high integrity, discretion, and results orientation.

Benefits

• Mission-driven work safeguarding the UAE’s financial ecosystem.
• Exposure to complex, multi-institution cases and leading regulatory practices.
• Collaborative, multinational environment with professional growth potential.
• Competitive total rewards in line with federal entity policies.

Quick Details

• Salary Range: Market Competitive
• Job Sector: Government / Financial Regulation / Anti-Fraud
• Job Type: Full-time, On-site
• International Applicant: UAE Nationals only (Family Book required)
• Qualifications: Bachelor’s in relevant field; 3–5 yrs fraud/FCI; Arabic & English; CFE preferred
• Job Categories: Fraud Investigation, Case Management, Financial Crime, Compliance, Regulatory Affairs

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