Service Coordinator

Job Overview

The Service Coordinator plays a critical role in supporting the After Sales and Service Sales teams by ensuring efficient, accurate, and customer-focused service coordination. The position is responsible for preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining consistent communication with customers—particularly Arabic-speaking clients and government entities.

Company Overview

Since 1974, S.K.M Air Conditioning LLC has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities, SKM operates in 8+ countries and delivers solutions to 30+ global markets. SKM pairs engineering excellence with digital innovation—modern data platforms, AI/ML, and automation—to elevate product quality, customer experience, and operational efficiency.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Diploma / Higher Diploma
Experience: Minimum 3 years

Key Responsibilities

Prepare all Repair, Replacement, and AMC quotations in the ERP system and maintain proper documentation.
Liaise with Logistics, Engineering, and Aftersales Procurement teams to ensure smooth job processing and execution.
Communicate and coordinate with Emirati and government clients in Arabic for AMC and T&M jobs, complaints, and service requirements.
Prepare proforma and tax invoices for customers; coordinate for advance and balance payment collection.
Support sales and service teams with presentation, reporting, and administrative requirements.

Requirements

Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
Proficiency in English; Arabic is a must.
Strong oral and written communication skills.
Strong planning, organizing, and time-management abilities.